Introduction
La Passerelle-I.D.É. is committed to promoting safe, inclusive, and culturally tailored support and services for Black and Racialized Francophones. The Francophone Transition Home Coordinator plays a critical role in ensuring the smooth daily operations of the francophone transition home, managing schedules, overseeing resources, and facilitating access to essential services. By incorporating a culturally sensitive approach and promoting intercultural integration, the Francophone Transition Home Coordinator helps residents navigate their transition into the broader community. Reporting to the Francophone Transition Home Manager, this role requires collaboration with staff, volunteers, and community partners to deliver high-quality, resident-cultural centered services.
Key Responsibilities
Operational coordination
Oversee daily operations including welcoming residents, planning activities and distributing resources.
Develop and maintain operational procedures to ensure consistency and effectiveness.
Ensure that all work rotations, including evenings, weekends, holidays and nights, are adequately staffed.
Support for staff and volunteers
Coordinate rotation schedules and provide guidance to staff and volunteers to ensure smooth service delivery.
Foster a collaborative team environment through clear communication and support.
Resident Engagement and Support
Act as the primary point of contact for residents, addressing concerns and providing advice where necessary.
Ensure residents have access to essential services, including health care, legal aid, employment and educational support.
Cultural advice and intercultural integration
Promote a culturally inclusive environment that respects the culture of residents while facilitating their integration into the community.
Helping residents navigate local systems and understand community norms.
Security and Compliance
Ensure compliance with health, safety and legal regulations within the francophone transition home.
Respond quickly to any security issues or incidents, ensuring a safe environment for residents and staff.
Administrative tasks and reporting
Maintain accurate records of francophone transition home activities, resident interactions, and service outcomes.
Assist the center manager in preparing reports and monitoring francophone transition home performance indicators.
Additional Responsibilities
Participate in team meetings, trainings and agency events, including fundraisers and workshops.
Perform additional tasks and special projects assigned by the Francophone Transition Home Manager.
Working Conditions
- Working in a dynamic environment with staff, volunteers and residents, responding to diverse challenges and needs.
This position requires flexibility, including evening, weekend, holiday, and night shifts, to ensure the continued operation of the centre.
Required Skills and Competencies
- Education : Degree in social work, human services or equivalent experience.
- Experience:
- Experience coordinating services in a social service center or environment.
- Knowledge of local resources and services for refugees and vulnerable populations.
- Language: Fluency in French and English (oral and written).
- Skills:
- Strong organizational, multitasking and communication skills.
- Interpersonal skills focused on empathy, problem solving and professionalism.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
Commitment to Accessibility and Inclusion
La Passerelle-I.D.É. is committed to fostering an inclusive and accessible recruitment process. If you require any accommodations or support during the application or interview process, please reach out to HR@passerelle-ide.com. We encourage applicants to communicate any accessibility needs, and we will work together to ensure a fair and equitable experience.
To apply